Privacy Policy

Overview

You take your privacy seriously, and so do we. This Privacy Policy describes what information Texas Truck & Trailer (“we,” “us”) gathers about visitors and customers and how we use it. It applies to www.texastt.us and any related websites or apps (together, the “Site”), and to information you give us in person, by phone, or by text.

What we collect

When you request an estimate, send us a message through the contact form, call, email, or text us, we collect the details you provide — typically your name, phone number, email address, vehicle or equipment details, your preferred location, and a description of the work you're asking about. If you opt in to text messages, we also record that consent.

The Site also collects standard analytics data automatically — pages visited, device and browser type, and the referring source — through Google Analytics and Google Ads. When you arrive from an ad or search, we record which campaign brought you so we can tell what marketing works.

How we use it

We use your information to respond to your request, prepare a quote, schedule and perform work, and follow up afterward. Lead details are stored in our customer-relationship system (HubSpot) so the right shop can reach you. We don't sell your personal information.

If you no longer want emails from us, use the unsubscribe link in any message or contact us at sales@texastt.us. If you no longer want text messages, reply STOP to any text we send (see “Text messaging privacy” below).

Sharing

We may share information with affiliates who are controlled by, who control, or who are under common control with us. This does not apply to your mobile phone number or your SMS/MMS opt-in data and consent, which are never shared with affiliates for their marketing or promotional purposes.

We use third parties to help run the business — our CRM, email, text-messaging and calling platforms, analytics and advertising vendors, and our financing partner (Affirm, when you choose to apply). If personally identifiable information must be provided to them, we require that it be held to privacy standards at least as protective as this policy. Any messaging or calling provider we use may use your mobile number only to deliver messages and calls on our behalf, not for its own marketing.

When you submit a quote request, we may share your email address with Google in a hashed (one-way encoded) form so Google can tell us whether one of our ads led to your request. This is used only to measure our advertising. Mobile phone numbers, text-messaging opt-in data, and SMS consent are excluded from all third-party marketing, partner, or affiliate data sharing.

If we buy or sell a business, or merge with or are acquired by another company, we may transfer your information as part of that transaction so services to you can continue. This does not authorize the sale or transfer of your SMS/MMS opt-in data or consent for marketing purposes, and it does not let another sender rely on the text-messaging consent you gave us. We may also disclose information when required by law.

Cookies and third-party sites

We use cookies and similar technologies for basic site functionality, analytics, and measuring and tailoring our advertising. You can control cookies through your browser settings; disabling them may affect some features.

We may link to third-party websites or suggest third-party apps for your convenience; that isn't an endorsement. Once you leave the Site, the third party may collect information under its own terms, which this policy doesn't cover. We recommend reviewing how they'll use your information before you agree to their terms.

Text messaging privacy

This section governs our text messaging and calling program and controls over any inconsistent statement elsewhere in this Privacy Policy concerning mobile phone numbers, messaging records, or SMS/MMS opt-in data and consent.

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Text messaging originator opt-in data and consent will not be shared with any third parties for marketing or promotional purposes, and are never sold or rented.

If you opt in to receive text messages or phone calls from Texas Truck & Trailer, we use your mobile number solely to send the messages, and place the calls (which may use automated or AI-generated voice), that you have agreed to receive. These may include quote and estimate follow-ups, appointment scheduling and reminders, notices that your vehicle or equipment is ready, responses to your inquiries, and, only where you have consented, occasional promotional offers. We may share this data with trusted subcontractors who operate our messaging platform solely to deliver those messages; they are prohibited from using it for their own marketing. Outside of these service-provider purposes, your mobile number and opt-in data are not disclosed to third parties except where required by law, and a legally required disclosure does not authorize any marketing use.

We keep messaging and consent records — including the date, time, and method of your opt-in and any opt-out request — for as long as reasonably needed to provide the service, document your choices, honor opt-outs, and meet recordkeeping obligations. After you opt out, we may keep the minimum information needed to prevent further unwanted texts.

Message frequency varies. Message and data rates may apply. You can opt out at any time by replying STOP to any text message, and you can reply HELP for assistance or contact us at sales@texastt.us or (512) 528-6038. See the Text Messaging Terms in our Terms of Service at www.texastt.us/terms#sms for full details.

Children, security, and retention

The Site is not intended for individuals under 13, and we do not knowingly collect information from children under 13 without parental consent. Visit the Federal Trade Commission website to learn more about COPPA, the Children's Online Privacy Protection Act.

We use reasonable and appropriate security measures to protect against the loss, misuse, or alteration of the information we hold, though no method of transmission or storage is completely secure. We keep your information as long as needed to serve you and meet our business and legal obligations, then dispose of it securely.

Your choices

You can ask us to update or delete the personal information we hold about you, or opt out of marketing, by contacting us at sales@texastt.us or (512) 528-6038. You may decline or withdraw text-messaging or call consent at any time without losing the ability to request quotes or buy goods or services from us.

Changes to this policy

This Privacy Policy may change at any time; changes become effective when they are posted to the Site, so please check back periodically. A change to this Privacy Policy, or your continued use of the Site, does not create, renew, or expand your consent to receive text messages or phone calls.

Contact

If you feel the Site isn't following this policy, or you have questions, contact us at sales@texastt.us or (512) 528-6038, or write to Texas Truck & Trailer, 10209 E Crystal Falls Pkwy, Leander, TX 78641.